Topic outline

  • General

    • Contact KHS IT Support

      If you can't find the help you're looking for on this page, submit a support request directly to the KHS IT Support Team by clicking on the red Support button hovering at the bottom right of this screen. Just click the button, fill out the form and we will be in touch.

    • VLE Homework

      Submitting Homework: Pupils must log in using their own account to upload / submit their homework. Parents can view, but not submit homework for their child.

  • Log on Information

    • Log on to the VLE

      Pupils log onto the VLE using their school network username and password.

      Log on to Office 365

      Pupils log onto Office 365 at https://www.office.com using their school network username followed by the domain name @pupils.kettlethorpe.wakefield.sch.uk and their school network password.

      The Office 365 service will allow pupils to download their own free copy of Microsoft Office 365 ProPlus for installation and use at home. No other service, such as email, is available to pupils on Office 365 at the moment.

      Log on to ClickView

      Pupils log onto ClickView using their Office 365 username and password.

      Teachers will direct pupils to specific content either via direct links or via content embedded in their VLE courses. Pupils may browse the ClickView website though and view the content available to them. Content access is managed by standard age appropriate settings.

      Other online services

      Log on details may have been issued to pupils to allow them to log on to other online services such as Heggarty Maths. Pupils should have a record of these in their planners.

  • Problems and Errors

    • Session errors: occasionally you may get an error like the following on the VLE: 

      The session partition is full. It is not possible to log in at this time. Please notify the server administrator.

      Please wait a few minutes for this to be resolved. This can occur at extremely busy times on the VLE and rarely persists for more than a few minutes. We appreciate your patience.